FAQs

General Questions

1. What types of skincare products do you offer?
We offer a curated range of high-quality skincare products, including cleansers, moisturizers, serums, masks, and more. All our products are made in North America to ensure exceptional quality.

2. Who are your products designed for?
Our products are specifically designed for women looking for effective, premium skincare solutions. We cater to various skin types, including sensitive, dry, oily, and combination skin.

3. Are your products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals.

Shipping & Orders

4. Where do you ship?
We currently ship within the United States only.

5. How long does it take to receive my order?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

6. How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details so you can monitor its progress.

Returns & Exchanges

7. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. Please contact our customer service team to initiate a return.

8. Can I exchange a product?
We currently do not offer direct exchanges. If you'd like to try a different product, you can return the item and place a new order.

Product Questions

9. Are your products safe for sensitive skin?
Yes, many of our products are formulated with gentle, high-quality ingredients suitable for sensitive skin. Be sure to review the ingredient list or reach out if you have specific concerns.

10. Do you offer products for specific skin concerns?
Absolutely! We have products designed to address concerns like dryness, acne, aging, and uneven skin tone. Check our product descriptions or contact us for personalized recommendations.

11. Where are your products made?
All our products are proudly made in North America, adhering to strict quality and safety standards.

Account & Payment

12. Do I need to create an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to save your details for faster checkout and track your orders easily.

13. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.

Contact Us

14. How can I contact customer service?
You can reach us via email at info@gezim.co. We aim to respond within 24 hours.

15. Do you offer personalized skincare advice?
Yes, feel free to reach out to our team for recommendations tailored to your skin type and concerns.

Let me know if you’d like to customize further or add specific brand details!

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details.

Collections